This policy covers cancellations and refunds for what KeyChat ("the site") sells. Chatting on the site has no fee, and AI model usage is billed by the provider of your own key, so it is not covered here.
1. What is sold
- Character and set licences — a one-time purchase. Redeeming the code you receive unlocks that character's paid prompt for continued use.
- Storage plus — a time-limited product that raises the free allowance for data kept on the site's server, such as the user store. Data kept in your browser is always free.
2. Cancelling a purchase
- If you have not redeemed the code yet, you can ask for a full refund within 7 days of payment.
- Storage plus is fully refunded within 7 days of payment if you have not used space beyond the free allowance.
Redeeming a code delivers the paid prompt immediately as digital content, so cancellation is limited after redemption under Article 17(2)(5) of Korea's Act on Consumer Protection in Electronic Commerce. This is also stated on the product page before payment.
3. When the product is not as described
If a product differs from its description or was not delivered, you can ask for a refund within 3 months of delivery, and within 30 days of noticing, whether or not the code was redeemed.
4. Purchases by minors
A purchase made by a minor without a legal guardian's consent can be cancelled by the minor or the guardian.
5. How to request a refund
- Email [email protected] with the email used for payment, the order number (or purchase code) and the reason.
- We reply within 3 business days. Approved refunds go back to the original payment method through the payment provider, which may take a few more days to appear.
- A refunded code, and the access linked to it, stops working.
6. AI model usage
Model usage is billed by the provider of your API key (Anthropic, OpenAI, Google, DeepSeek, OpenRouter and others). The site neither receives nor can refund those charges; contact the provider.